INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Shopping online should be simple, transparent, and worry-free. At CoreCuddle, we are committed to providing you with premium fashion, secure deliveries, and absolute clarity. Below, you will find answers to the most common questions regarding our products, updated shipping policies, and dedicated support channels.
 
Will I receive the same product that I see in the picture?

Yes, absolutely. At CoreCuddle, we ensure that all product images accurately represent the actual fabric, design, color, and quality. What you see on www.corecuddle.pk is exactly what will be delivered to you.

Where can I view my sales receipt?

As soon as your order is confirmed, a digital invoice is automatically generated. You can view your complete order history and download receipts anytime by logging into your account on our website, or check your registered email inbox.

Where do you deliver and which cities are covered?

We offer safe and reliable nationwide shipping across Pakistan. Whether you are located in a major city like Karachi and Islamabad, or a remote town, our delivery services cover the entire country.

Which courier companies do you use for delivery?
We partner with Pakistan's top, most reputable courier service companies to ensure your parcels are handled with care, tracked efficiently, and delivered securely to your doorstep.
Where is your head office located?

Our main head office is located in Lahore, Pakistan. However, we operate entirely online, allowing you to shop safely from the comfort of your home from anywhere in the country.

What are the delivery charges?

Delivery charges are updated from time to time on our checkout page based on current courier rates and fuel costs. The final shipping fee will be clearly displayed before you click to confirm your order.

What is your return policy?

We offer a hassle-free 7-day return policy if you receive a damaged, faulty, or completely different product from what you ordered. You must notify our team within 7 days of receiving the parcel to claim a return or refund.

What is the proof required to claim a return or refund?

To claim a return for a damaged or incorrect product, you must record a video while opening the courier parcel for the first time. This unboxing video serves as valid proof and must be emailed directly to our claims department at complaints@corecuddle.pk or sent to our WhatsApp within 7 days.

Can I return or exchange lingerie items?

Due to strict health and hygiene regulations, lingerie, innerwear, and shapewear items cannot be returned, exchanged, or refunded once delivered. A return is only accepted if your unboxing video proves that the item arrived damaged or incorrect from our warehouse.

What payment methods do you accept?

We offer Cash on Delivery (COD) across Pakistan so you can pay safely in cash when the parcel reaches your doorstep. For advance payment options like bank transfers or mobile wallets, you can contact our finance team.

How can I contact your team directly?
To help us resolve your queries faster, please reach out to the relevant department directly:
    • General Inquiries: info@corecuddle.pk
    • Customer Support & Tracking: support@corecuddle.pk
    • Order Issues, Videos & Returns: complaints@corecuddle.pk
    • Sales & Wholesale Orders: sales@corecuddle.pk
    • Management & Administration: admin@corecuddle.pk
    • Phone / WhatsApp Support: 0339-173-0424

 
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